OMVIC Practice Test

Dealers must post a sign stating which of the following?

1. Labour charges and how they are computed

2. Each part removed is available to the consumer

3. The dealer's obligation to provide estimates

4. All of the above

The correct answer is: All of the above

Dealers are required to post a sign that encompasses all of the listed aspects, which ensures transparency and informs consumers about their rights during service transactions. When it comes to labour charges, it is essential for dealers to provide clear information on how these charges are calculated. This transparency helps customers understand what they are paying for and can build trust between the dealer and the consumer. Additionally, informing consumers that each part removed during servicing is available for their inspection is an important practice. This allows consumers to feel more in control and reassured about the work being done on their vehicles. Furthermore, dealers must communicate their obligation to provide estimates for any work that is to be done. This requirement ensures that customers are not surprised by unexpected costs and encourages more informed decision-making regarding repairs and services. By combining these elements, the requirement for the sign reflects a commitment to consumer rights and enhances the overall service experience, making it crucial for all the components to be included in the sign.