OMVIC Practice Test

What can a customer demand if they give a deposit or trade-in to a dealer, but no written contract was signed?

1. Demand the return of the deposit or trade-in vehicle

2. Demand an additional discount

3. Demand a new vehicle

4. Demand free maintenance for a year

The correct answer is: Demand the return of the deposit or trade-in vehicle

If a customer gives a deposit or trade-in to a dealer but does not sign a written contract, they still have the right to demand the return of their deposit or trade-in vehicle. None of the other options are appropriate because the customer did not enter into a written agreement for the dealer to provide those benefits. As such, the customer would not be entitled to demand an additional discount, a new vehicle, or free maintenance for a year. Without a written contract, the dealer would not be obligated to provide any of these options. Therefore, the best course of action for the customer would be to request the return of their deposit or trade-in.