OMVIC Practice Test

What should a buyer do if they discover undisclosed damages after purchasing a vehicle?

1. Ignore the issue and move on

2. Contact the dealer immediately

3. File a lawsuit immediately

4. Return the vehicle to the seller

The correct answer is: Contact the dealer immediately

When a buyer discovers undisclosed damages after purchasing a vehicle, the most appropriate course of action is to contact the dealer immediately. This step is crucial for several reasons. First, reaching out to the dealer allows the buyer to address the issue directly. Many dealers have procedures in place to handle such situations, which can potentially lead to a resolution such as repairs, refunds, or other compensatory actions. Second, contacting the dealer promptly helps establish a timeline of the events, which may be important if the situation escalates or if further action is needed. Documenting the issue and the steps taken provides a clear record of communication. Additionally, many jurisdictions have laws that protect consumers from undisclosed damages, and contacting the dealer as soon as possible may invoke these protections. It allows the dealer the opportunity to rectify the issue before more drastic actions, such as returning the vehicle or pursuing legal avenues, are considered. Taking immediate action with the dealer sets the stage for a constructive dialogue that can lead to a satisfactory resolution rather than ignoring the problem or hastily escalating the situation through legal channels.